Some concerns can be addressed through a single service, while others need further treatment or monitoring. After assessment, we explain the recommended number of visits and which are included in your quote.

There is no single protection period for every service. The pest, treatment method, property conditions and maintenance all affect how long results last. We explain the expected coverage and any recommended service schedule before you book.

Contact us with the location, timing and details of the activity. We’ll review the concern against your service agreement and explain whether a return visit is included or additional work is needed. Follow-up terms are clarified before service begins.

Preparation depends on the service. You may need to make affected areas accessible, move specified items or prepare rooms according to our instructions. We provide the relevant requirements beforehand so you can get ready without unnecessary work.

This depends on the treatment and where it is applied. We explain whether you need to leave, which areas must remain off limits and when people and pets can return. Tell us about your household needs when arranging service.

We explain the expected response for your particular pest concern, any activity you may still notice and when to contact us. You’ll also receive relevant aftercare instructions, including any restrictions on cleaning or using treated areas.

Cleaning instructions vary by treatment. Follow the guidance provided for your service rather than cleaning every treated area immediately. If you are unsure about a particular room or surface, contact us before cleaning it.

Your quote identifies any exclusion, sealing or cleanup included. These tasks are not automatically part of every service. We also explain any building repairs or additional work requiring separate arrangements.

Yes. Share the pest concern and any building access rules when contacting us. We discuss whether your landlord or property manager needs to be involved and what areas can be assessed. Shared or inaccessible spaces may require additional coordination.